I do my best to respond to emails and calls the same day, but no later than 48 hours. Small jobs like content updates or quick graphic design projects are usually completed within a day or two.
Email is my preferred method of communication. It keeps everything organized and easy to reference. That said, sometimes it’s just easier to talk things through over the phone, and I’m totally fine with that. Texting isn’t great for business communication, so I ask that you keep project-related conversations to email or phone.
Have a new project? Just send me an email with the details. Include project specs, deadlines, any text you already have, and anything else that will help me give you an accurate estimate. I’ll reply quickly with a cost and time estimate or a formal proposal if needed.
My time is what I have to offer, so I track and bill it carefully. I don’t charge for brief email responses unless they require a significant amount of time and relate to an active project. Conference calls, travel, meetings, and presentations are billable. My rate is $125 per hour, billed in 15-minute increments.
I bill in two ways depending on the project:
Larger projects such as branding, logos, and websites are billed at 50 percent up front and 50 percent upon completion
Smaller projects like ads, brochures, and updates are billed hourly and invoiced monthly for the previous month’s work
Check is preferred. I also accept cash and credit cards. If you choose to pay by credit card, a 3 percent processing fee will be added to your invoice. Just let me know what works best for you.
I want you to be honest with me. Don’t worry about hurting my feelings. If something isn’t working, I want to know so I can fix it. I’m a professional, and I welcome direct, constructive feedback.
Once payment is complete:
Logos and websites are yours to use and manage however you like
Printed materials such as brochures are yours to use and reproduce, but I retain ownership of the working files (Photoshop, Illustrator, etc.)
If you ever need to update a brochure, just send me an email and I’ll handle it. If you prefer to take over the working files, I offer the option to purchase full rights. This is typically priced at three times the original design fee. I’ll provide all source files and assets upon request.
Most clients prefer to keep things simple and have me make the updates—and I’m happy to help.
Anytime you have questions, just send me an email or give me a call. I want you to think of me as part of your team—someone you can count on to help make things easier, clearer, and more effective.